Privacy Policy

ReGenEDGE Medical LLC is an independent regenerative medicine and related products distributorship. We market and refer products supplied by third-party vendors and manufacturers, including human cells, tissues, and cellular and tissue-based products (HCT/Ps), exosome-related products, biologics, medical devices, supplements, injectables, platelet-rich-plasma-related products, and similar product categories. We do not manufacture, physically handle, package, label, or ship products. Products are fulfilled and shipped by the applicable vendor, manufacturer, supplier, or other third party.

This website is intended for healthcare professionals, clinics, practices, wellness centers, medical spas, distributors, and other qualified professional or business accounts where legally permitted. It is not intended for patients or the general public, and it does not provide medical advice.

We may collect the following categories of information:

• Contact information, such as name, email address, phone number, business name, professional role, mailing address, and similar contact details.
• Business and professional information, such as clinic, practice, or facility name, specialty, license-related information you voluntarily provide, product interests, territory, purchasing interest, and inquiry history.
• Communications information, such as messages you send through contact forms, email, phone, SMS, chat, or other channels.
• Marketing preferences, such as your consent to receive email or SMS communications and your opt-out preferences.
• Website usage information, such as IP address, browser type, device type, operating system, pages viewed, referring URLs, date and time of visit, and interactions with our website and communications.
• Vendor-link activity, such as when you click a link from our website to a third-party vendor or ordering website, to the extent such information is available to us.
• Other information you choose to provide.

Please do not submit patient medical records, protected health information, sensitive health information, Social Security numbers, payment card information, or other sensitive personal information through our website, email, SMS, CRM, chat, or AI-enabled tools unless we specifically request it through a secure process. ReGenEDGE does not intentionally collect patient-identifiable health information through general website forms, email, SMS, CRM, or AI-enabled tools.

We may collect information directly from you when you:

• Complete a website form or request information about products, services, or distributorship opportunities
• Subscribe to emails, newsletters, SMS messages, or other communications
• Contact us by email, phone, SMS, chat, or other channels
• Click links to third-party vendor or ordering websites
• Interact with our website, advertisements, or digital content

We may also collect information automatically through cookies, pixels, analytics tools, server logs, and similar technologies. Our technology stack evolves over time and may include providers such as GoHighLevel, Google, Google Workspace, Google Analytics, advertising and conversion pixels, CRM tools, lead and contact forms, call tracking, chat widgets, email and SMS automation, AI-enabled tools, workflow automation tools, and similar service providers.

We may use information for the following purposes:

• To respond to inquiries and provide requested information
• To evaluate product interest, account fit, territory opportunities, or distributor and reseller relationships
• To communicate with healthcare professionals, clinics, wellness centers, medical spas, distributors, vendors, suppliers, and other business contacts
• To send marketing, promotional, educational, or informational communications where permitted by law
• To operate, maintain, improve, and secure our website and communications
• To understand website traffic, campaign performance, and engagement
• To facilitate links or referrals to third-party vendor websites
• To coordinate with vendors, manufacturers, fulfillment partners, service providers, and business partners
• To comply with legal, regulatory, contractual, tax, accounting, and compliance obligations
• To protect our rights, safety, users, business, and legal interests

If you provide your email address or phone number, we may use that information to send business, educational, promotional, or marketing communications, subject to applicable law. You may opt out of marketing emails by using the unsubscribe link in our emails or by contacting us at hello@regenedgemedical.com.

If you opt in to receive SMS or text messages, message frequency may vary, and message and data rates may apply. You may opt out of SMS messages by replying STOP, and you may request help by replying HELP or by contacting us at hello@regenedgemedical.com or 830-364-5445. SMS consent is not a condition of purchasing goods or services unless expressly permitted by law. See our SMS Terms for additional details.

Our website may use cookies, pixels, analytics, and similar technologies to operate the website, remember preferences, analyze traffic, measure marketing performance, and improve user experience. Some cookies are necessary for website operation. Others may be used for analytics, advertising, retargeting, or marketing. You can control cookies through your browser settings. Where required by law, we will provide additional cookie notices or consent options. See our Cookie Notice for more information.

We may share information with:

• Vendors, manufacturers, suppliers, and fulfillment partners to respond to inquiries, coordinate product information, direct users to vendor ordering systems, and support business relationships.
• Service providers that help us operate our website, CRM, email and SMS programs, hosting, analytics, security, customer communications, AI-enabled tools, workflow automation, and business operations.
• Professional advisors, such as attorneys, accountants, consultants, insurers, and compliance advisors.
• Government, regulatory, law enforcement, or legal authorities when required by law or when we believe disclosure is necessary to protect rights, safety, or legal interests.
• Business transaction parties in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.

We do not sell personal information for money. If we implement advertising cookies, retargeting pixels, or similar technologies, certain state privacy laws may treat that activity as a "sale," "sharing," or "targeted advertising." Where applicable, we will provide opt-out rights as required by law.

Our website may link to third-party websites, including vendor, manufacturer, supplier, and ordering websites. Those websites are operated by third parties and are governed by their own privacy policies, terms, product information, ordering processes, payment terms, shipping terms, refund policies, and compliance obligations.

ReGenEDGE Medical LLC is not responsible for the privacy practices, content, security, product claims, regulatory representations, or business practices of third-party websites. We encourage you to review the privacy policy and terms of each third-party website you visit.

ReGenEDGE Medical LLC is not held out as a HIPAA covered entity through this website. The website is not intended for the submission of patient medical records, protected health information, or sensitive patient data, and ReGenEDGE does not intentionally collect protected health information through this website, email, SMS, CRM, chat, AI-enabled tools, or general marketing systems.

If you are a healthcare provider, clinic, or covered entity, please do not submit patient-identifiable information through general website forms, email, SMS, CRM workflows, AI-enabled tools, or other non-secure channels. If a future business relationship requires the handling of protected health information, appropriate written agreements, safeguards, and secure workflows would need to be put in place before any such information is exchanged.

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, email system, SMS system, CRM, AI-enabled tool, or internet transmission is completely secure. You use the website and transmit information at your own risk.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements, and supporting legitimate business needs.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt-out of certain uses of personal information. These rights vary by state and may be subject to exceptions.

To submit a privacy request, contact us at hello@regenedgemedical.com. We may need to verify your identity before fulfilling your request.

If you are a California, Nevada, Indiana, Texas, or other U.S. state resident with applicable privacy rights, you may have additional rights under state privacy laws if those laws apply to our business based on factors such as revenue, volume of personal information processed, or sale or sharing of personal information. Where applicable, we will honor those rights as required by law. We do not currently believe we meet the applicability thresholds for several comprehensive state privacy laws, but we will review applicability as our business changes.

Nevada residents may direct us not to make certain sales of covered information. To submit a request, email hello@regenedgemedical.com.

If California consumer privacy law applies, California residents may have rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and be free from retaliation for exercising these rights. To submit a request, email hello@regenedgemedical.com.

If the Texas Data Privacy and Security Act applies to our business, Texas residents may have rights to access, correct, delete, obtain a copy, and opt out of targeted advertising, sale of personal data, or certain profiling. To submit a request, email hello@regenedgemedical.com.

If the Indiana Consumer Data Protection Act applies to our business, Indiana residents may have similar rights. To submit a request, email hello@regenedgemedical.com.

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.